Policies

How do resizings work? 

Given the additional labor and sometimes material (especially if sizing up) required to resize a band, we charge $7 flat fee for a resizing. You can find this listing in our Shop by searching for "Elastic Band Resizing". 

After purchasing the resizing listing, please follow the noted instructions and mail it back to us along with a note providing the new wrist size being requested. We'll get it resized and sent back to you. You only need 1 stamp on a regular letter-sized envelope to get it back to us. Please make sure the band is flattened out in the envelope and not scrunched up at all.

What if my band doesn't fit?

Our measurement system is guaranteed to fit the provided wrist size, so we ask that customers triple check that their wrist measurement is accurate before ordering. 

If your band does not fit, please snap a picture of a flexible tape measure wrapped around your wrist and send it to us. We'd be happy to provide a free resizing if your requested size matches your newest measurement. 

If you made a mistake in ordering, then please find our Elastic Band Resizing listing on our shop and we'd be happy to take care of your resizing needs! 

How do returns/exchanges work?

Since our elastic watch bands are custom-made items, we do impose a $7.00 USD restocking fee for any elastic watch bands returned or exchanged. Returned bands are not reused even if unworn because we can’t resell “used” bands to customers. We apologize for this inconvenience, as it is the only way that we continue to provide quality bands with free first class shipping and tracking with every purchase.

Face covers and other types of non-customized products are not subject to this fee. Please contact us if you have any issues and we'll be happy to help!

 

Why are your prices so much lower than other sellers with similar bands?

We purposely keep our prices low because, just like you, we LOVE these bands and want to price them fairly. Our bands are made from the best quality materials and put together with careful and meticulous stitching to ensure a long lasting band.

Wholesale availability

Contact us for wholesale pricing and availability!

What coverage and support does Palmetto Bands offer?

We stand by our bands and, if an issue with your band ever occurs, we will gladly fix it at no cost. While we are 100% confident in our bands, we are not responsible for damage or issues related to the Apple Watch itself.

How long do orders take ship out?

Unless otherwise noted, our handmade elastic bands take 1-4 days for production. While we do get most orders shipped out within 1-2 days, we can sometimes take up to 4 days to create your band due solely to the number of orders that we're working at the time. During peak times, we will update the processing time to reflect a longer duration, so please check the listing profile. Thanks for shopping with Palmetto Bands!